Frequently asked questions

LiveShoply is a Shopify app for live shopping and shoppable video. You go live on your own store, pin products that viewers buy through your normal Shopify checkout, and reuse shows as shoppable replays and short videos.

Live shopping is a live video show on your store where shoppers watch, chat and buy the products you're showing without leaving the stream. Think of a TV shopping channel run from your phone, with your Shopify checkout built in.

No. A recent phone, decent light and a stable connection are enough: open the LiveShoply studio in your phone or laptop browser and tap Go live. If you already use OBS or a pro camera, you can stream over RTMP on Starter and above.

No. Hosts go live from the mobile or desktop browser, or from OBS/RTMP. There is no separate native host app to install.

Turn on the LiveShoply app embed from the app's Storefront screen, which opens the Shopify theme editor; switch it on and save. Then use the Add to theme buttons to place shows, replays or videos on any page. No theme code edits are needed.

No. The storefront script is small and loads after your page, and video only loads when a shopper opens it.

Yes, on Starter, Growth and Pro. Choose OBS / RTMP when you create a show, copy the server URL and stream key into OBS, start streaming and press Start show.

Yes, on Growth and Pro, for OBS/RTMP shows. Add destinations under Settings → Multistreaming and the show goes to your store and those platforms at the same time. Checkout still happens on your Shopify store.

No. LiveShoply does not stream to TikTok or Instagram Live and does not offer checkout inside social apps. You can share your show link on those channels to bring viewers to your store.

Yes, on Growth and Pro. Invite a remote guest by link and show both of you side by side (split screen) or picture-in-picture.

Growth and Pro stream from the browser studio in Full HD 1080p. OBS/RTMP shows use whatever your encoder sends within the supported settings.

Yes. Pre-recorded premieres (Starter and above) play an uploaded video at a scheduled time for everyone, with live chat, polls and pinned products during playback.

They're included on every plan. Viewers chat in real time, you can run polls, run keyword giveaways with random winners, and create live-only discount codes that are real Shopify codes, valid for 24 hours and once per customer.

There's a Free plan, then Starter at $29/month, Growth at $79/month and Pro at $199/month, billed in USD through your Shopify invoice. Paid plans include a 7-day free trial.

No. LiveShoply never takes a percentage of your orders on any plan.

One viewer minute is one person watching for one minute, whether live, a replay or a shoppable video. For example, 30 viewers watching a one-hour show use 1,800 viewer minutes.

Free includes 300 viewer minutes and 10 shoppable videos a month, Starter 5,000 minutes and 50 videos, Growth 20,000 minutes and 200 videos, and Pro 60,000 minutes and 1,000 videos. Usage resets monthly.

A show that's already live is never cut off. To start new shows after you've used your allowance, upgrade or wait for the monthly reset.

Yes, from the Plans page in the app. Billing goes through Shopify, which prorates upgrades.

No. Reminders are by email (Starter and above), with optional Klaviyo sync for shoppers who opt in to store marketing. SMS is not offered.

Shoppable video is a short video with the featured products tagged on it, so shoppers can add them to cart while watching. LiveShoply places them on product pages, in a swipeable full-screen feed, and in a welcome video bubble.

On paid plans, yes: each show becomes a shoppable replay automatically. Starter stores up to 10 hours of replays, Growth 30 hours and Pro 100 hours; nothing is auto-deleted. The Free plan doesn't store replays, but the browser studio downloads your recording to your device.

Yes, on Growth and Pro. AI adds captions to replays and suggests short highlight clips you can publish as shoppable videos.

On product pages through a theme block, on other pages through video blocks (playlist and stories blocks on Growth and above), in the swipeable video feed and in the welcome video bubble.

LiveShoply Insights attributes orders to the show or video that drove them, alongside viewers, watch time and add-to-cart activity.

For attribution LiveShoply stores only the order ID, total, currency and a LiveShoply cart attribute, not customer names, addresses or payment details. Shoppers' reminder emails and chat messages are stored to run the service.

Yes. Export reminder subscribers as CSV on any plan; on Starter and above you can also sync opted-in shoppers to Klaviyo.

Access tokens are revoked immediately on uninstall, and Shopify's shop redaction request removes your store's data from our database. Details are in the privacy policy.

The LiveShoply admin is available in 11 languages.

Use the live chat on liveshoply.app or email hello@liveshoply.app. Pro includes priority support.